FAQ — ZDPrinting Sydney

We primarily work with STL, OBJ, STEP, and 3MF files. If you have a different file format, mention it in your enquiry and we'll let you know if we can work with it.

Yes. For an extra $20 on any order, your job goes straight to the top of the queue. We'll also let you know how many orders are ahead of you when we send your quote.

Print times vary depending on size and complexity. We'll give you an estimated turnaround when we send your quote. Rush orders are available for an additional $20, which moves your order to the top of the queue.

If a print fails during production, that's entirely on us. We'll reprint it at no extra cost to you. You only pay for a successfully completed order.

For 3D printing and modelling orders, please contact us as soon as possible if there's an issue. We stand behind our work and will resolve any problems. For D&D sessions, see the cancellation policy below.

For per-seat public sessions, cancellations must be made at least 24 hours before the event for a full refund. For private (per-hour) sessions, cancellations must be made at least 7 days before the session for a full refund. Cancellations after these windows are not eligible for a refund.

Yes, but we require written parental consent before the session. Please mention this when booking and we'll send through the consent form.

Yes, postage is available Australia-wide. Pickup is also available from Willoughby, Sydney NSW.

Fill out the enquiry form on our Contact page and select the relevant service. We'll get back to you within 24 hours with a quote. No commitment until you confirm.

We support all common scales. Specify your preferred scale in the enquiry form and we'll confirm compatibility.